Bank Criteria

Bank Criteria & Regulations

We operate in accordance with applicable financial crime prevention requirements and regulatory standards across the jurisdictions in which we provide our services. Our policies and procedures are designed to support secure, efficient, and compliant international money transfers.

Our team receives regular training on anti-money laundering (AML), counter-terrorist financing (CTF), and financial crime prevention requirements under the oversight of our Money Laundering Reporting Officer (MLRO).

As part of our compliance framework, customer transactions may be subject to verification, monitoring, and review to help detect and prevent fraud, money laundering, terrorist financing, and other financial crimes.

Why register with us?

To comply with Know Your Customer (KYC) and Know Your Business (KYB) requirements, we need to verify the identity of our customers before providing our services. This helps us confirm that individuals and businesses using our platform are who they claim to be.

As part of this process, we may ask you to provide identification documents and, where applicable, information relating to your business.

These verification requirements form part of our legal and regulatory obligations, including anti-money laundering (AML) and financial crime prevention measures. They help us maintain a secure service and protect both our customers and the integrity of the financial system.

Why are a passport and proof of address required?

As part of our Know Your Customer (KYC) obligations, we are required to verify the identity and address of our customers before providing certain services. This is a standard requirement across the financial services industry and helps prevent fraud, money laundering, terrorist financing, and other financial crimes.

To complete the verification process, we may ask for:

Proof of Identity

  • Passport
  • Driving licence
  • National identity card
  • Other government-issued photographic identification

Proof of Address

  • Utility bill
  • Bank or credit card statement
  • Council tax statement
  • Government-issued correspondence
  • Other documents that clearly show your name and residential address

Documents must generally be valid, legible, and issued by a recognised authority. Additional information or documentation may be requested where required to meet our legal and regulatory obligations.

Why do we ask for supporting documents?

As a regulated financial services provider, we may request supporting documents to help verify the source of funds, the purpose of a transaction, and the identity of the parties involved.

These checks form part of our anti-money laundering (AML), counter-terrorist financing (CTF), and financial crime prevention obligations. They help us ensure that transactions processed through our platform are legitimate and comply with applicable legal and regulatory requirements.

Depending on the nature of the transaction, we may ask for additional information or documentation relating to the sender, recipient, source of funds, or purpose of the transfer.

In some cases, a transaction may be temporarily delayed or placed under review while the required checks are completed. We appreciate your cooperation, as these measures help protect our customers, our business, and the wider financial system.

My information and documents stored safely?

We take the security and confidentiality of customer information seriously. Documents and personal information are stored using appropriate technical and organisational security measures designed to protect against unauthorised access, loss, misuse, alteration, or disclosure.

We process personal data in accordance with applicable UK data protection legislation and are registered with the Information Commissioner’s Office (ICO). Where applicable, we also maintain security controls aligned with recognised industry standards, including PCI DSS requirements for the protection of payment card information.

Access to customer information is restricted to authorised personnel and is used only for legitimate business purposes, including customer verification, transaction processing, regulatory compliance, risk management, and fraud prevention.

How secure is the remittance process?

Security is at the heart of our remittance services. We use established payment networks, banking infrastructure, and secure technology to help protect customer information and transactions throughout the transfer process.

Payments made by debit or credit card are processed through recognised payment networks, including Visa and Mastercard, using secure payment channels. Bank transfers are completed through regulated banking and payment systems designed to support the safe and efficient movement of funds.

We maintain a range of security and compliance controls, including customer verification, transaction monitoring, fraud prevention measures, and data protection safeguards to help protect our customers and their transactions.

While no system can guarantee complete security, we continuously monitor and improve our controls to help ensure that payments are processed securely and in accordance with applicable regulatory requirements.

Shall I trust your products and services?

Customer trust is built on compliance, security, and transparency.

We operate within a regulated environment and maintain registrations and security standards that support the protection of our customers and their transactions. This includes FCA registration in the United Kingdom, ICO registration for data protection, and PCI DSS compliance for the secure handling of payment card information.

These measures form part of our commitment to maintaining high standards of security, privacy, and regulatory compliance.

How fast are payments to Thailand and other countries?

We offer a range of transfer options to suit different customer needs. Depending on the destination, payment method, and processing requirements, payments to Thailand can typically be delivered within a few minutes following approval and payment confirmation.

For transfers to countries within the European Economic Area (EEA), funds are generally delivered by the next working day. Transfers to other international destinations are processed through established banking networks, including SWIFT, and delivery times may vary depending on the destination country and receiving bank.

Our service is designed to operate efficiently throughout the year, including periods when traditional banking services may be affected by local holidays. However, delivery times may vary due to receiving bank processing times, regulatory checks, intermediary banking arrangements, and other factors outside our control.

Transfer limits, verification requirements, and compliance checks may apply in accordance with our legal, regulatory, and risk management obligations.